채용정보

채용정보

채용상세정보

CEF Solutions Inc


해외 콜센터 Manager

근무요건

형태 정규직
급여 면접후결정
지역 서울 전지역

자격요건

경력 3년
학력 대학(4년)졸업

기업정보

회사명 CEF Solutions Inc
기업형태 외국계기업
설립연도 2016
대표자 한웅섭
홈페이지 http://www.cem-lab.com
제출이력서
  • 국문이력서
  • 영문이력서

상세모집요강

채용기업 소개
미국이 본사이고 해외콜센터 전문기업입니다.
미국, 도미니카, 필리핀 등에서 콜센터를 운영하고 있습니다.
 

채용포지션
해외콜센터 매니저
- 미국, 도미니카, 필리핀 등의 콜센터 매니저
- 미국 본사와 긴밀히 co-work
 

Job Description
• Delegating tasks on the project to employees best positioned to complete them
• Identifying and managing potential risks and liabilities of multiple projects
• Performing quality control on the project throughout development to maintain the standards expected
• Responsible for managing relationships, including developing new relationships, managing day to day interactions, and handling or directing escalations.
• Ensure that the relationships are well-developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency
• Responsible for managing performance and compliance; must be able to offer solutions to improve performance
• Act as the key point of contact for all engagements in partnership with key business stakeholders
• Must collaborate internally and externally to solve complex operational issues.
• Responsible for escalating issues to the appropriate department or department head.
• Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support.
• Track, prepare and provide project status reports at varying levels of details to both clients and internal stake holders.
• Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results
• Provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management, and program management
• Perform other related duties as assigned
 

자격요건
• Excellent verbal and written communications skills with ability to build and maintain effective working relationships.
• Detail oriented with strong follow through and have the ability to organize and prioritize multiple projects
• Provide high touch customer service
• Highly organized with focus on execution, problem solving, and improving processes
• Works well under pressure and easily adapts to changes in priorities
• Exhibit a sense of urgency in managing time and accomplishing tasks
• Disciplined, self-motivated and carries a keen analytical mindset
• Ability to travel as needed to successfully perform position responsibilities
• Ability to maintain confidentiality of information handled
• Ability to be flexible with schedule and work under high pressure in a complex environment
• Strong computer skills, with an emphasis on Microsoft Word, Excel, and PowerPoint
• 영어 능통 (필수)
 

접수기간 및 방법

채용시
지원방법 온라인입사지원
지원양식 잡포탈이력서양식
채용담당 채용담당

근무환경

근무지주소
근무일시
복리후생

주5일 오전9시 ~ 오후6시
4대보험

기업정보

더보기
회사명 CEF Solutions Inc 설립연도 2016
기업형태 외국계기업 대표자 한웅섭
주요사업 해외 콜센터 운영
주소 충남 천안시 동남구 청수6로 35-42 (청당동)
홈페이지 http://www.cem-lab.com

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